LoadingLoadingHow and when your order travels to you.
Last updated: 4 September 2026
This policy explains when we dispatch orders, what delivery costs, and what we do if something goes wrong on the way. It forms part of our Terms of Service.
We currently deliver across India through registered courier partners. Delivery is subject to your PIN code being serviceable by at least one of our partners; serviceability is checked at checkout and you will be told before payment if we cannot reach your address. We do not ship internationally at present.
Once dispatched, standard delivery typically takes 3–5 business days depending on your location, and express delivery 1–3 business days in serviceable metro PIN codes. These are good-faith estimates from our courier partners and are not guaranteed dates. Delays caused by weather, strikes, civil disruption, courier capacity, regulatory checks or other events beyond our reasonable control are not within our liability, though we will keep you informed and help you track the parcel.
All charges are shown in Indian Rupees and are displayed in full at checkout before you pay. There are no hidden delivery fees, and we do not collect any charge on delivery other than the order value where you have chosen Cash on Delivery.
We email a tracking link and courier AWB number as soon as your parcel is handed over. You can also follow it from Track Order or from your account. Tracking can take up to 24 hours to begin updating after dispatch.
Couriers usually make up to three delivery attempts. Please make sure the delivery address and phone number you give us are complete and correct — we cannot change an address once a parcel is in transit, and orders returned to us because the address was wrong, the recipient was unreachable, or delivery was refused may be refunded net of the actual shipping cost incurred both ways.
Someone aged 18 or over must be available to receive the parcel. Jewellery is shipped in sealed, tamper-evident packaging: please do not accept a parcel that arrives open or visibly tampered with, and record an unboxing video where you can — it makes any claim far simpler to settle.
If a parcel is marked delivered but you have not received it, or arrives damaged or short, tell us within 48 hours of the delivery scan at hello@samsarah.in. We will raise the claim with the courier and, once it is resolved, replace the piece or refund you in full. Shipments are insured in transit until delivery.
Cash on Delivery is available on eligible orders and PIN codes, up to the limit shown at checkout. Repeated refusal of COD parcels may result in COD being withdrawn for your account.
Write to hello@samsarah.in or call +91 90610 50777 (Monday to Saturday, 10am – 7pm IST). Unresolved concerns can be escalated through our grievance redressal process.
