Question 1

How long will my order take to arrive?

Accepted Answer

Orders are crafted and dispatched within 2–3 business days. Standard delivery within India takes a further 3–5 business days. You’ll receive tracking details by email once your parcel ships.

Question 2

Do you offer free shipping?

Accepted Answer

Yes — we offer complimentary shipping on all orders over ₹2,500 within India.

Question 3

Do you ship internationally?

Accepted Answer

We currently ship across India, with international shipping to select countries coming soon. Join our newsletter to be notified.

Question 4

What is your returns policy?

Accepted Answer

We accept returns within 14 days of delivery for unworn items in original packaging. Personalised and engraved pieces are final sale. See our Returns page for full details.

Question 5

Can I exchange for a different size?

Accepted Answer

Absolutely. Size exchanges are complimentary within 14 days, subject to availability. Simply start a return and place a new order, or contact our care team.

Question 6

What materials do you use?

Accepted Answer

Our pieces are crafted in 18k gold vermeil over recycled sterling silver, or solid sterling silver. All metals are nickel-free and BIS assured.

Question 7

How do I care for my jewellery?

Accepted Answer

Store your pieces in the provided pouch, away from moisture. Avoid contact with perfume and lotion, and polish gently with the enclosed cloth to maintain radiance.

Question 8

Is your jewellery hypoallergenic?

Accepted Answer

Yes. All Samsarah pieces are nickel-free and suitable for sensitive skin.

Question 9

Do you offer gift wrapping?

Accepted Answer

Every order arrives in our signature ivory gift box with a gold-foil logo, a premium pouch and a hand-finished thank-you card — at no extra cost.

Question 10

Can I include a personal message?

Accepted Answer

Yes — you can add a complimentary handwritten note at checkout.

Frequently Asked Questions

Frequently Asked Questions