LoadingLoadingLove it or return it. We want every piece to feel just right.
Contact us or use your account within 14 days of delivery.
Return unworn items in their original packaging and pouch.
We’ll share a prepaid label for eligible returns.
Refunds are processed within 5–7 business days of receipt.
We accept returns within 14 days of delivery for unworn items in their original, undamaged packaging with all tags and the accompanying pouch. Once we receive and inspect your return, we’ll process your refund to the original payment method.
Size exchanges are complimentary within 14 days, subject to availability. The quickest way to exchange is to start a return and place a new order, or reach out and we’ll help.
If your order arrives faulty or incorrect, please contact us within 48 hours of delivery and we’ll make it right at no cost to you — we cover return shipping and refund the delivery charge as well. Nothing in this policy affects your rights in respect of defective, unsafe or misdescribed goods under the Consumer Protection Act, 2019.
Refund amounts, timelines and how to cancel an order before it is dispatched are set out in our Cancellation & Refund Policy. Delivery timelines and charges are in our Shipping & Delivery Policy. If a return is not resolved to your satisfaction, escalate it through our grievance redressal process.
Email hello@samsarah.in or call +91 90610 50777 (Monday to Saturday, 10am – 7pm IST).
